Terms and Conditions

Download our terms and conditions here:

Warranty

This article is only fully applicable when delivering to consumers.

SBA (Sander Brouwer Automatisering) guarantees that the goods to be delivered meet the usual requirements and standards that can be set for them and are free of any defects whatsoever.

Guarantee schemes

Buyers may, in many cases, submit products directly to the manufacturer for warranty, but may also submit the product to us. If not further specified, this is against a carry-in arrangement, which means that the customer returns the product in full to us. For the return, he or she can request a return number by email or phone (see contact). The processing, turnaround time and options will be explained immediately. If possible, we will inform the customer about extending or extending the warranty.

Shipping and handling charges

SBA (Sander Brouwer Automatisering) does not charge administrative and/or shipping costs for services unless specifically stated with the product, quote or during contact.

Right of Withdrawal

This article applies only to delivery to consumers.

You have the right to revoke the agreement within a period of 14 days without giving reasons.
During this period you can do with the product what is reasonably necessary to evaluate the product. You are allowed to try the product as you would in a physical store. In doing so, you can remove the product from its packaging, unless, in the case of CDs, DVDs, Blu-Ray discs or software, the packaging contains a seal.

The withdrawal period shall expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the product. If you ordered multiple goods with different delivery times in one order, the withdrawal period expires 14 days from the day on which you received the last product or part.

Where you have agreed a regular delivery of products with us, the withdrawal period shall expire 14 days from the day on which you, or a third party indicated by you, take physical possession of the first product. In the case of services, the withdrawal period expires 14 days after the conclusion of the contract.

To exercise your right of withdrawal, please send us an e-mail, including or excluding the model form, at contact@sba.nl. Within 14 days after sending the e-mail, you must return the products. We request that you return the product as much as possible in its original packaging.

Refund

After you have exercised your right of withdrawal, you will receive a refund of all payments, including any delivery costs for the return shipment, within 14 days. We will refund you using the same payment method you used to pay, unless you agree another method with us. You will bear the cost of return shipping yourself. We estimate that these costs will be €15.

Impairment

If it is a service, consumption charges may be charged for the period of use. If it is a product, damage may result in a reduction in value.

Exclusion of right of withdrawal

The right of withdrawal is excluded for:

  • Services whose performance has begun with the consumer’s consent (for example, booking a trip, taking out a subscription, downloading an e-book, movie, CD, etc.), such as all products and services.
  • Products made to your specification, such as a website.
  • Products that spoil quickly or have a limited shelf life, such as an SSL certificate.
  • For products that cannot be returned after opening for hygienic reasons, such as cleaning products.
  • Products or software whose seals are broken.
  • Corporate clients.

Model withdrawal form

You can download the withdrawal form here.