It’s more important than ever to serve your customers quickly and efficiently. While many IT companies claim the slogan “Available anytime, anywhere,” we believe that this is only part of the story. After all, who (apart from emergency services) really wants to be available 24/7? What’s much more important is that when your customers contact you, they get the right help right away—without long wait times or repeating their story.
Start at the beginning
Good accessibility starts with a carefully thought-out customer contact plan. By thinking of scenarios in advance, such as “What do we do if all lines are busy?”, you ensure that your organization is always ready for the customer. Once this plan is in place, you can start thinking about the content of your telephony environment. Whether it concerns fixed devices, DECT devices, or fixed-mobile integrations, thorough preparation is essential.
But telephony is just one part of the modern customer contact strategy. In a world where more and more customers prefer to communicate via text, it is important to embrace these channels as well. With 3CX you can seamlessly communicate via different channels such as live chat, WhatsApp, Facebook, and SMS, all from the same environment.
The biggest benefits at a glance!
- Support your customers easily via their preferred channel. Whether they prefer to call, chat, or send a message via WhatsApp, your organization is ready.
- All contact information and history is centrally managed. This means that your colleagues are always fully aware of the customer history, allowing them to help customers more quickly.
- 3CX is an integrated platform. This means you don’t need expensive, separate systems for each communication channel you add to your reachability.
Curious about the possibilities?
No more hassle with separate systems for every way customers contact you. Everything just works together, whether it’s calling, chatting, or messaging via WhatsApp. So you can focus on what really matters: helping your customers well and quickly, in the way that suits them best.
Curious how this can work for your company? Contact us for a free demo, and we will show you how easy it can work for your organization!