Telephony 3CX

What if all lines are busy?

Your customers need to be helped efficiently

"Available anytime, anywhere" is the motto of many IT companies. It's a nice phrase, but we believe it misses the point of good accessibility. No organization wants to be available 24/7 (besides emergency services). What you do want is for customers to be helped quickly and efficiently when they contact you. No long wait times, no need to repeatedly tell your story, but instead, you get the right answers immediately.

A good start is half the battle

We always start by drawing up a well-structured call plan. By considering scenarios such as “What happens if all lines are busy?” and anticipating this with a well-thought-out strategy, you ensure that your organization is always easily accessible. Once this is in place, we will start thinking together about what the telephony environment itself will look like. For example, do you only want fixed devices or also DECT devices? Are you going to use fixed-mobile integrations and how many users do you have?

The power of 3CX

The need to communicate with companies via text has increased dramatically in recent years. Therefore, don’t rely solely on phone calls; instead, communicate via live chat, WhatsApp, Facebook, and SMS within the same environment. More and more people are less accustomed to calling, preferring to send a message with a question. Smartly capitalizing on this will ensure your colleagues can have consistent and structured conversations.

Scenario	What should you consider?
During office hours	Is everyone’s phone ringing, or is there a group or order? What if someone is busy or there are long queues?
Outside office hours	What if customers contact you outside office hours? What are the office hours? Is there an emergency number? Who answers and what do customers hear?
Departments	Which departments are there within the company, and do they have their own numbers and operating hours?
Holidays	On which days are you closed and what does the customer hear then? Also think about the possible emergency service.

Experts

We offer extensive product knowledge combined with competitive rates.

Hardware

We also configure / supply suitable hardware and web applications.

Fixed amount

All the features you need for one monthly fee.

Telephony (3CX) at our customers

As an organizer of business trips, ‘good accessibility’ is important to EMboost extremely important. We deliver and manage their complete omnichannel telephony environment.

At Uniglobe Alliance Travel We provide the entire IT environment. This includes (fixed) telephony, workplaces, Microsoft365, backups and we have developed their complete ticket system.

Together, let’s turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!

Want to discuss your IT needs?

With our extensive knowledge of 3CX, we can provide a tailor-made telephony solution that perfectly matches not only your communication needs, but also those of your customers.