Telephony 3CX

What if all lines are busy?

Your customers need to be helped efficiently.

Always and everywhere reachable is what many IT companies claim. Nice words, but in our opinion this does not touch the core of good accessibility. No organization wants to be reachable at all times (besides emergency services). What you do want is that when customers contact you, they are helped quickly and efficiently. No long waiting times, no having to tell your story over and over again, but get the right answers immediately.

Well begun is half done

We always start by drawing up a well-structured call plan. By considering scenarios such as “What happens if all lines are busy?” and anticipating this with a well-thought-out strategy, you ensure that your organization is always easily accessible. Once this is in place, we will start thinking together about what the telephony environment itself will look like. For example, do you only want fixed devices or also DECT devices? Are you going to use fixed-mobile integrations and how many users do you have?

The power of 3CX telephony

Don’t rely solely on phone calls, but also communicate via live chat, WhatsApp, Facebook and SMS within the same environment. A major change in recent years is the growing need to communicate with companies via text. More and more people are less used to calling, but prefer to send a message with a question. Responding to this smartly ensures that your colleagues can have conversations in a uniform and structured manner.

Scenario	What should you take into account?
During office hours	Does everyone’s phone ring or is there a group or order? What if someone is busy or has to wait a long time?
Outside office hours	What if customers contact you outside office hours? What are the office hours? Is there an emergency number? Who answers and what do customers hear?
Departments	Which departments are there within the company and do these departments have their own number and operating times?
Holidays	On which days are you closed and what does the customer hear then? Also think about the possible emergency service.

Experts

We offer extensive product knowledge combined with competitive rates.

Hardware

We also configure / supply suitable hardware and web applications.

Fixed amount

All the features you need for one monthly fee.

Telephony (3CX) at our customers.

As an organizer of business trips, ‘good accessibility’ is important to EMboost extremely important. We deliver and manage their complete omnichannel telephony environment.

At Uniglobe Alliance Travel We supply the entire IT environment. Think of the (fixed) telephony, workstations, Microsoft365, backups and we developed their complete ticket system.

Together, let’s turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!

Want to discuss your IT needs?

With our extensive knowledge of 3CX, we can provide a tailor-made telephony solution that perfectly matches not only your communication needs, but also those of your customers.