Customer story
Uniglobe Alliance Travel
Innovations within the travel industry
Backoffice system as the basis for success
The first major step within this partnership was the development of a fully customized back office system for Uniglobe Alliance Travel. With SBA’s expertise, we have created a flexible and user-friendly platform that both meets the high demands of the travel industry and is ready for further expansion and innovation. The system streamlines administrative processes, simplifies bookings and ensures efficient communication between all parties involved. This allows Uniglobe Alliance Travel’s consultants to focus on what they do best: organizing business travel.
Data security as a priority at Uniglobe Alliance Travel
Given the high volume of personal data Uniglobe Alliance Travel processes, data security is high on the agenda. Carefully managing and securing customer data is essential to ensure traveler privacy. Uniglobe therefore maintains strict security protocols and invests in the latest security technologies to ensure that data is safely stored, managed and protected. This focus on data and privacy protection is crucial in an industry where handling sensitive information is daily business.
Sustainability and carbon insights for more conscious travel
In addition, sustainability is playing an increasing role within the travel industry these days. SBA and Uniglobe Alliance Travel are capitalizing on this development by allowing customers to make more conscious travel choices. Through smart calculations, we offer insight into the carbon emissions associated with each trip. This transparency enables Uniglobe customers to actively manage sustainable choices and offset emissions where possible. Monitoring this impact is a tool for Uniglobe Alliance Travel’s clients to achieve their climate goals. This makes travel not only more efficient, but also more sustainable.
The Future: AI in the travel industry
Within our collaboration, we are now focusing on the next step: the integration of artificial intelligence (AI). We are currently in a testing phase to explore how AI can contribute to Uniglobe Alliance Travel’s services. By applying AI, we hope to not only further optimize internal processes, but most importantly, improve the customer experience. For example, we are exploring how AI can help tailor travel recommendations even better to customers’ individual needs. Through machine learning and data mining, we can discover patterns in customer preferences and offer personalized travel recommendations based on them.