IT Travel Industry
Customized IT solutions for the travel industry.
We arrange the technology. You make the trip unforgettable.
More than just IT support.
With our team of in-house developers, we build customized web applications for data analysis, customer reports and managing audit files. We have also developed an AI module that we can make part of your entire ticket handling process and link to, for example, Amadeus. In this way, customer requests are handled very quickly and your colleagues can focus on the more complex requests.
What that looks like for the servicedesk?
| Step | Traditional way of working | New way of working (AI) |
| Request from the customer comes in through the mailbox. | Employee reads the email and extracts the request for himself. (15 minutes) | AI immediately summarizes the message and extracts the essence of the request. (5 seconds). |
| Handle inquiry and prepare quotation | Employee searches for appropriate prices and times in, for example, Amadeus. Then a quotation must be worked out. (1 – 2 hours) | AI also searches for appropriate prices and times and automatically processes this into a clear quote in your corporate style. (15 seconds) |
| Control and contact | The employee checks the quote, works up an email and sends it to the customer. (30 minutes) | The AI is trained in your writing style, so it can also easily work out an email incorporating the quote. The employee then only has to click send. (10 seconds) |
| The difference | +/- 2 hours | +/- 30 seconds |
Experience
More than 15 years of behind-the-scenes experience at travel agencies.
Web Applications
Custom web applications for data analysis, customer reports and audit files.
Copilot (AI)
Directly applicable AI module focused on your own workflow.
IT travel industry for our clients.
For KLM we have developed an API link to integrate crew transport payment processes with their back-end system.
At Uniglobe Alliance Travel We supply the entire IT environment. Think of the (fixed) telephony, workstations, Microsoft365, backups and we developed their complete ticket system.
Together, let’s turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!