SBA Implements ticket system for UNIGLOBE Travel AllianceOlga Emelianova
SBA presents a special custom-made ticket system for UNIGLOBE Alliance Travel.
Our innovation is based on the open source ticket system osTicket. The new ticket system will involve absolutely new way of working, so it can be efficiently performed. Think of the easier and faster communicating with customers and partnes, the simple mapping applications, modifying or other communications with any departments, teams or individual employees.
OsTicket is an open-source web-based ticketing system that is used within organizations. This system is also an interesting alternative to expensive complex ticket systems. All questions received through various communication channels, are stored in this system. All received e-mails and web-forms are being automatically placed in osTicket. Also telephone inquiries or requests can be entered manually by the team through the web-portal.